Booking terms & rules
Read the booking conditions and workshop rules before your session.
Full booking terms, including cancellation and refunds, will be available when bookings open.
Booking costs
Pay for bench hire in full when you book. Materials, PPE and staff-assisted cutting are priced separately. Longer sessions depend on availability.
Booking changes
Once booked, you can only change dates. Email us to arrange a date change, subject to availability.
Weekend bookings
Saturday runs from 9am to 4:30pm and Sunday from 10am to 4pm when at least three people book for that day. We review each day separately at 4:30pm the day before. Payment holds your place until we email confirmation. If we cancel, we refund the full amount paid, including any deposit and prepaid items.
Equipment deposit, damage and loss
We charge a £30.00 refundable tool deposit, payable on arrival when you use our equipment. This is separate from your online payment. We return it after staff check the equipment back in, subject to deductions for breakages. No equipment deposit applies if you bring your own tools and do not use ours.
For DIY customers, staff operate the thicknesser and drum sander. Request either when you book. A 10-minute session on either machine costs £5.00. Trade users can operate either machine after assessment and pay £5 per machine to cover belt use and blade wear.
Report damage, faults or missing items straight away. Staff inspect equipment before issue and on return. Where misuse causes damage or loss, we explain and itemise any reasonable, evidenced repair or equivalent replacement cost, taking existing condition and fair wear into account. We apply any agreed deduction to the deposit and invoice only an outstanding balance.
If a supplied drill bit breaks during your session, we deduct the replacement cost from your refundable equipment deposit.
Workshop rules
- Complete the mandatory induction before starting work.
- Everyone must arrive wearing suitable workshop clothing and steel toe-capped boots. We provide earplugs.
- Wear safety glasses in the workshop and follow the PPE and extraction instructions for your task.
- Declare your tools when booking and follow the DIY and trade equipment rules. Staff must approve your equipment before use.
- Report faults and return borrowed tools for an exit check.
- Take your project, materials and belongings home. Use the marked bags for timber and plywood offcuts only.